Engraved Personalised Keepsake Memory Box

Orders take 5-15 business days to manufacture, plus shipping time.

PLEASE NOTE THERE ARE EXTENSIVE GLOBAL DELAYS DUE TO COVID-19 FOR STANDARD, COURIER AND EXPRESS POST

If urgent orders are required, please include URGENT along with the date requested by in the comments section when you leave the item details

We use dedicated couriers to ship out our products. - All orders will be shipped out within 48 hours of order completion

All orders are packed with care and love to ensure they arrive safely to you. We do, however, not take any responsibility for the poor care taken once it leaves our studio.

We don't accept returns, exchanges, or cancellations.

Returns and exchange details

We do not accept refunds due to the nature of our products being personalised and custom made to order.

We will however correct any issues, using the most time efficient solution.

If you receive an incorrect or damaged item, you must make contact within 24 hours of receiving your item and we will require the original product to be returned (at our cost) and once proof of shipment has been provided, we will send out a replacement or await for the original for engraving issues. In the event the wrong coloured removeable components of the item are incorrect or damaged, we will ship replacement components straight away.

Please note, we follow Australian law requirements so refunds for change of mind are not accepted.

Cancellation policy 

We aim to turn our orders around quickly, so will start cutting orders as soon as they come in, in most cases. As our items are custom made, we have a 50% restocking cancellation fee if cancelled within 12 hours and a 100% cancellation fee if cancelled after this time.

All orders are final once placed. Requests for changes, unless acknowledged prior to beginning processing, cannot be accepted due to the delays these cause.